What the humble Hacky Sack can teach us about being happy at work

Here’s a great little meme you can start today which will make your workplace just that little bit happier. Thanks to Tom Bailey who told me about it over a cuppa the other day.

You know those times when someone makes a mistake and goes overboard with “sorry, sorry, I’m really sorry, arrrgh, my fault, I’m sorry!” Or conversely, when someone points the finger of blame at someone else for a mistake? The next time one of those things happens, simply say the words “Hacky Sack.” This, of course will be met with complete bewilderment the first time they hear it, giving you the opportunity to explain something wonderful about the simple game of Hacky Sack.

In a game of Hacky Sack, failure is part of the process. At some point, the Hacky Sack will dropped. Probably many times in a session. This is just the nature of the game. And if it’s just the nature of the game then there’s no need to go overboard with an apology when it happens, and no need to chastise anyone for screwing up. So in Hacky Sack, the etiquette is to just pick it up and carry on. No apology expected; no blaming allowed.

This sounds a lot like how workplaces should be. At work too, failure is just part of the process. It’s not something we need to go over the top with apologies or blame for. Hell, it’s even something to celebrate at times.

OK, I’m sure there are exceptions like where you’ve broken trust or failed to respect someone and a sorry can go a long way towards repairing a relationship. And perhaps it might not apply quite so well where lives are at stake, but that’s a tiny minority of workplaces. But for 99% of the everyday failures and mistakes that are made at work, make Hacky Sack the rule in your office.

My new gig: Curating a creative & tech start-ups programme

I’ve just started a new project with Wired Sussex to curate the start-ups programme for creative and tech entrepreneurs in The FuseBoxThere’s more background and info about what I’m working on right now over on the Wired Sussex blog.

It’s very exciting for me personally having started, grown and left a company myself here in Brighton and experienced first hand the vibrancy of this part of the economy. I also believe that the creative and digital industries have huge potential to solve some of the big problems that the world faces today and enrich life for everyone. So it’s a real honour to play a part in setting up something new to deliver on this.

I’m going to be spending about two and a half days per week on this for about six months so I still have time for event speaking, mentoring and running The Brightoneers.

The surprising truth about why money is broken (and how to fix it)

Money Queen

Not everyone knows how money in national currencies like Dollars, Pounds and Euros is created. The surprising truth is that money is simply debt created by banks. When you take out a mortgage, you don’t receive funds from someone else’s savings that the bank is holding. The bank creates new money literally out of thin air which enters the economy and gives you a nice fat debt which you must repay with interest. This is not just the case for mortgages. It’s actually how 97% of the money in national currencies was created. That means almost all of the money that people are using to do business, and that you earn in your job. The work you do and the products you buy in the shops are real, but the money we all rely on is based on nothing but a promise that other people will accept it as payment.

This type of money is not all bad. It was the means of exchange that powered the industrial revolution. It made possible the huge capital investments and trading that created our railways, factories, modern medicines and other innovations right up to the modern day with venture capital backed companies like Google. The industrial revolution lifted billions of people out of poverty and created a higher standard of living for ordinary people than at any other point in history.

However, there are some very undesirable consequences. When new money is created by way of debt, the interest that has to be paid back does not get created at the same time. So it has to be found elsewhere by the borrower. But of course almost all of the rest of the money in circulation is also debt, so there is simply not enough money to pay it all back. This means that scarcity is built into the system since at any one time there is not enough money to pay back all of the debts. Bankruptcies are therefore inevitable, not just an outcome of poor money management. The end result is that the economy can only keep going by continually creating ever more debt.

Because money is scarce, banks provide loans more readily to industries that are doing well who can afford the interest than to those in tougher times who are more likely to default. This means that money flows towards places where it’s not especially needed, whilst places where money is needed are starved. This fuels the continual boom and cycles of the economy that we have seen over many decades. The problem is not simply cyclical, it’s systemic due to how money is created. This is why we are unable to break out of the cycle in spite of the best efforts of governments.

Since we have to continually create new money in order to service old debt, the system creates a need for perpetual growth of the economy. This is why all major political parties have growth, growth, growth as their top economic priority. But as we know, on a finite planet it’s simply not possible to exponentially grow consumption forever. If the economy doesn’t grow, or we stay in recession then debt cannot be repaid and we face the prospect of large scale economic collapse. This is what happened in 2008 when the real estate bubble burst. How did we solve the problem? Central banks created even more debt by printing new money (quantitative easing) and governments bailed out the collapsed institutions, transferring debt to ordinary people which they will repay over many years to come. The problem with this fix is obvious. The systemic problem hasn’t been addressed. We got the economy moving again by creating more debt, but unless we have sustained growth for ever, we face the prospect of even larger collapse in the future.

Insanity is doing the same thing over and over again and expecting different results. – Albert Einstein

There’a another problem with money to add into the mix. Over time wealth is transferred from ordinary people (who have to borrow money) towards the already rich. This is why we see ever increasing income inequality in advanced economies like the US.

In the town [Washington DC] that launched the War on Poverty 48 years ago, the poor are getting poorer despite the government’s help. And the rich are getting richer because of it.

Socially minded governments attempt to redistribute wealth through taxation and other programmes, but this does not address the fundamental systemic problems with the type of money upon which we rely. For as long as money is created by debt, we will see problems of increasing inequality.

Due to the scarcity and poor distribution of money, it is often simply not available as a means of exchange where it is needed. In many countries, including rich ones, there is high unemployment which leads to poverty. At the same time there is an abundance of capacity to produce food, plenty of work within the society that needs to be done, and people who are willing and able to do it. The problem as we all know is a lack of money to pay people to do the work. We accept this as fact, but stop and think for a moment. Money is created out of nothing. With so many unemployed and in poverty, clearly money is broken.

So what in the flipping heck can we do about this?

The only viable solution is to stop looking for answers only within the current monetary paradigm. If a system – like the monetary system – has fundamental flaws, you can’t fix it by adjusting its levers. The system has to be changed.

Whilst much better systems have been proposed, a huge overhaul of the banking and monetary system would likely be practically impossible to implement. There are too many vested interests in the status quo; it would be politically too risky; and with such huge changes to a vital global system, it’s impossible for even the top experts to anticipate the secondary and tertiary effects of such large changes.

But there is another option. And that is to create complementary currencies which exist alongside national currencies. Here are three examples:

1. A global currency, The Terra, backed by a basket of commodities so that money has tangible value connected to physical goods rather than being created out of nothing. This is a bit like the Gold Standard, but balanced between a range of commodities to prevent shocks which may affect just one individual commodity.

2. Time Banking, where man hours are used as a form of currency. For example, you could use some of your free time to mow somebody’s lawn, walk their dog or provide care to an older person and then ‘spend’ the hours that you accumulate on things that you might like to do such as taking driving lessons. Interestingly, in Bali, there are well established local currencies based on time which allow very poor societies to enjoy a much higher standard of living than they would otherwise, through cooperation rather than competition. Time Banking allows exchange between people without requiring access to traditional money.

3. Complementary currencies like the hugely successful Swiss Wir (‘veer’) allow businesses to trade with one another without needing access to credit lines from banks. Within their system, buyers and sellers simply go into credit and debit when they buy and sell, but no traditional money has to change hands (unless the parties agree to settle partly in Wir and Francs.) Therefore it’s not subject to credit lines being removed by banks, it is not subject to bank interest, and it reduces the risks associated with shocks to the financial system.

These ideas, none of which are new, are systemic fixes to the problems with our broken money systems. We need policy makers and private companies to ramp up the use of complementary currencies before we suffer further huge economic collapse.

If you’d like to read more about this, check out the book New Money for a New World where most of the ideas in the post came from.

Crowd funding experiment: How to sell consulting work without being slimy

No more slimy sales consultants

No more slimy sales consultants

Whilst I’m focussing most of my time on The Brightoneers and a couple of new ventures, I thought it would be fun to launch a little experiment using crowd funding, not least because we have a Brightoneers event on crowd funding coming up next week.

My goal with this project is to bring more integrity into the world of business by helping change the world of selling away from manipulation and persuasion, using empathy instead. This is drawing on my experience heading up business development in my previous company.

If you provide consulting services and would like to learn how to sell more effectively without turning into a slime-ball then this is for you.

Here’s a rosy-cheeked video of me (the heating was up too high when I filmed it!) as an introduction. You can see all of the project details on indiegogo. Feel free to back it or pass it on to anyone you know who works as a consultant. As I said, it’s a bit of an experiment and I don’t know if it’ll meet its target but I wanted to learn more about crowd funding and there’s no better way than to try it out. Thanks!

How to sell consulting projects without being slimy from Tom Nixon on Vimeo.

Three free Brightoneers events and other updates from me

I’ve been very quiet on this blog lately, but there’s been loads going on so here’s an update from me.

The Brightoneers

The community of people working together to build a pioneering new economy in Brighton launched with a bang in January. 100 people came to the first event and we have the next three events lined up. All of them are free to attend and open to all. Just register using the links below.

12 Feb: Alternative currencies and smartcard pilot. Led by Good Money, we’ll be working together on moving towards a pilot of a smartcard system in Brighton that helps the local economy.

19 Feb: How can we use crowd funding to build a better economy? We have speakers covering the use of crowd funding for equity, rewards and lending, then time to break into groups to start making stuff happen.

5 March: The first Brightoneers film night: Shift Change - an awesome film about the power and potential of employee ownership – check out the trailer. I’m planning on making this a monthly event screening documentaries that will inspire us into action.

WorldBlu

I’ve been working as an ambassador for WorldBlu, speaking about democratic business at a number of events (like this) and talking to some awesome companies about them joining the movement. The WorldBlu List of Most Democratic Workplaces 2013 will be announced in April. I’m very excited to see Brighton growing as a hub of certified democratic workplaces following on from my previous company, NixonMcInnes being one of the first WorldBlu-certified companies in Europe. There’s also WorldBlu Live coming up in May in Denver. Get along to this if you can. My involvement in WorldBlu is now winding down and I’ll be focussing more on work locally here in Brighton. There may just about be time to get your organisation assessed by WorldBlu for this year’s WorldBlu List. If you’re interested, drop me a line and I’ll put you in touch with the right people.

Business development help for consulting companies

Having spent 10 years building a consulting company myself, I’m keen to share my experience in marketing and selling consulting work with other consulting companies in Brighton. If you’re a freelance consultant or running a small consulting company and would like to bring in more business, I might be able to help. I’m also launching a little project around this over the next few days. If you’d like to be kept in the loop then please get in touch.

And the rest of life

I’m mid-way through an 8-week course on Mindfulness and meditation with Mindfulness Sussex. I’m loving the combination of ancient wisdom dating back 2500 years backed by modern scientific studies that have shown many benefits to mind and body.

It’s the Brighton Half Marathon this Sunday. I’ve been gradually getting back to pre-travelling levels of fitness. I still have a long way to go and a horrible bout of ‘man flu‘ set me back these past couple of weeks, but the Half is a bit of a milestone anyway.

OK that’s about it. If we’re overdue to catch up for a chat then give me a shout.

Why I started The Brightoneers, and what I hope it will do

Last week we got The Brightoneersvision for a new local economy in Brighton out into the wild. It has been great to see so many people joining the meet-up group; tweeting about us and emailing offers to get involved. Thanks to you pioneering people who instantly ‘got it’ we are already making the vision closer to reality.

The Brightoneers is not a typical approach to business. It isn’t directly selling anything, it doesn’t have a bank account and isn’t even a company. Whilst there is a very clear vision guiding us – there are no defined goals for The Brightoneers itself. So understandably some people are confused:

This isn’t a problem. We’re building up a critical mass of people who do get it and I’m sure others will be drawn in over time. In this post I wanted to share my personal story about what I’m doing and why. If you’re expecting the specifics of a standard business plan you’ll still be disappointed, because this is not standard business.

What’s driving all of this are the huge challenges facing the world today: A larger rich-poor gap, climate change, and stagnation or even decline in standards of wellbeing in developed nations. Capitalism as we know it has failed, and socialism despite its good intentions hasn’t worked either. I want to have children one day, and I think they deserve a better world than the one they’re going to inherit as things stand.

Right here in Brighton there is enormous income inequality with great affluence in some places together with areas like Moulsecomb and Bevendean where child poverty rates are up to 45% versus the national average of 21%. This is bad news for everyone, not just the poor. For example, where I live on Saint James’s Street, the road is being gentrified with higher value homes, yet all residents suffer from the effects of poverty with crime and anti-social behaviour like street drinking. The largest employer in the city is American Express. The city badly needs the jobs that have been created, and I certainly don’t want them to leave, but it’s not owned by the people here and so most of the profits leave Brighton. We also have many smart graduates and other residents who struggle to find fulfilling, if any work at all here. The Brightoneers think we can do better than this.

We have some incredible home-grown industries like the creative and digital sectors where Brighton is a world leader, and we already have a number of pioneering businesses that are demonstrating how capitalism can be used to create jobs with real meaning, and deliver sustainable products and services that benefit society. Businesses like Infinity Foods; Mooncup and Brighton Energy Coop are demonstrating what’s possible. We’re not affiliated with these businesses yet but we love what they do and what they stand for. We want to see much more of this type of business so that it collectively becomes the largest employer in the city, sustainably and affordably providing everything that local people need, from food to transport to
energy as well as exporting the things we’re best at to the rest of the world.

Business alone can’t fix all of society’s problems, but it can go a long way. We need to re-imagine what business is for and make capitalists of the many, not just the few. We need to value and build human, social and environmental capital as well as the financial capital that greases the wheels of the economy. We need to set up businesses that benefit society, and help them to collaborate and thrive. We need to create jobs with real meaning and not just a salary. This is the purpose of The Brightoneers.

So where might this take us? One of my big inspirations for The Brightoneers is the Mondragón Corporation in the Basque region of Spain. Mondragón is a large group of worker cooperatives that come together to form a network that can behave like a large corporate entity with tens of thousands of employees at times when size matters (like lobbying government or setting up high investment shared resources like R&D facilities) but be small, agile and independent in their day-to-day running. Since they’re worker owned, all of the profit circulates around the local economy making everyone in the region better off. They even started their own cooperative bank that invests savings from local people into new worker cooperatives. Standards of wellbeing in the society there are extremely high and a big reason for this is the smaller rich-poor gap. And guess what, the whole thing has been extremely resilient though the economic turmoil in Spain, saving jobs and fighting poverty. Wouldn’t it be great if the local economy in Brighton was more like this?

It would be wrong to try to build a Mondragón from scratch in Brighton. Something like that will emerge organically if it’s needed. That’s what happened in Spain – they started bottom-up. What we’re doing with The Brightoneers is connecting and supporting the people and businesses that share the vision for a better local economy and see where that takes us.

This isn’t just a dream. There are various activities happening already. For example, we’re investigating how to turn my previous company into a worker coop so that it’s owned by the employees forever, and I’m supporting hiSbe – an ethical supermarket opening early next year. We’re also exploring whether we can secure a large property to house pioneering businesses working towards the vision in Brighton. Since we got The Brightoneers website live the council have been in touch to see how we can work together, and I’ll be doing all I can to steer local government towards our vision for the local economy.

The journey has already started, and everyone can get involved. It’s a network which all are free to join. If you haven’t signed up already, please come along to the free networking event and launch party in January.

Free event: Using freedom and democracy to build an incredible company

Monday 10 Dec, 7pm – 9pm, NixonMcInnes Offices, Brighton. FREE.

How do famously successful companies like Zappos and Valve Software create such damn amazing places to work that innovate, delight customers and generate big profits? The key to success is abandoning the dominant mindset of fear in business and instead embracing freedom, possibility, and trust. With this mindset, great companies use democratic principles like decentralisation, transparency and dialogue to set their people free to do amazing things, and reap enormous rewards.

Tom Nixon (me!) ambassador for WorldBlu and co-founder of NixonMcInnes – certified as one of the Most Democratic Workplaces in the World every year since 2009 – will reveal how to adopt the right mindset for business success, and explain the 10 principles of organisational democracy, with lots of ideas that you can immediately take back into your company. And as it’s nearly Christmas there will be mince pies.

Thank you to Wired Sussex for supporting this event.

Sign up here:

A pioneering new local economy for Brighton

This week sees the launch of my new project – a pioneering new vision for the local economy in Brighton. We’re calling it The Brightoneers – a hat-tip to the Rochdale Pioneers who founded the modern co-operative movement.

The Brightoneers isn’t just about co-operatives. It’s about the purpose of the local economy. It’s a project to use business to improve the wellbeing of all of society. That means giving us the opportunity to be happier, healthier, wiser, safer and have better relationships. Our intention is to build a highly collaborative and supportive network of local businesses that work both independently and together towards this aim. As we achieve this in Brighton, we want to create a model that other cities in the UK and the rest of the world can replicate, to increase the wellbeing of people everywhere.

You can check out the vision for The Brightoneers on the website and keep in touch through the meet-up group. We’re having a free launch party and networking event which you’re also invited to. Finally, if you’d like to get involved, please get in touch.

Why W.L. Gore are afraid to have open salaries

W.L. Gore is one of the most famous democratic companies in the world. They are 100% owned by employees; there’s very little hierarchy, with leadership occurring organically by people voluntarily choosing who to follow; and a high level of personal freedom for employees to innovate and be autonomous in their roles. It works spectacularly well. They are massively profitable and market leaders in several product areas.

So I was surprised to learn recently that at Gore, salaries are kept secret, which is contrary to the transparency around financial information in most democratic companies.

For most traditional companies where salaries and other financial details are kept under wraps, it’s usually fear driving the behaviour: Fear of the consequences of unfair salaries being discovered or fear of letting go of control of important information. Gore doesn’t seem to have these fears. Colleagues are evaluated by their peers to ensure salaries are set fairly and they have demonstrated in many areas that they are not afraid to give up control. So what’s going on? Why would they not want the benefits of higher trust and scrutiny that fully open books bring about?

Gore say that they have a different fear: They want leadership to be merit-based above all else and they fear that if colleagues know what everyone else earns then they may show a bias towards following the higher earners rather than the best person in a particular context. I can understand the logic behind this, but to me it’s still a practice rooted in fear rather than freedom, possibility and trust (the mindset of the best democratic leaders) so I wonder if they could do better.

Humans are not purely rational creatures and we are naturally biased in many different ways. Even with closed salaries, it’s possible that people may be biased towards following leaders based on age, gender, personality, physical characteristics and many other traits which are even further removed from true merit than salaries. I wonder if having closed salaries is fighting a symptom of bias, when perhaps a better approach would be to educate and increase awareness of bias among all colleagues to help them make more conscious decisions. If they did this then they could enjoy the benefits of greater transparency, and make better decisions about choosing leaders and more.